How we process personal data
Rindab AB, hereinafter referred to as Rindab provides and distributes vehicle technical solutions and applications.
Our goal is for you to feel confident that your privacy is respected and that your personal information is processed correctly. We take responsibility for the personal data processed by Rindab being used only for the intended purposes and protected against unauthorized access. All processing of personal data within Rindab takes place in accordance with applicable personal data legislation. Within the EU / EEA, the Data Protection Regulation (GDPR) applies from May 2018.
Processing for which Rindab is responsible for personal data
Rindab is responsible for personal data for Rindabs’ processing of your personal data and is responsible for such processing taking place in accordance with applicable legislation. We process your information when you, for example:
- orders our products and services
- receives login information and becomes a user of Rindab´’s services
- contact us or send in a request by phone, email or the website
- contact us via customer service functions in our digital channels, for example in connection with you making a complaint or return
- visits or communicates with us or others via our social media accounts (ie third-party platforms such as such as Facebook, LinkedIn and Instagram).
What personal data do we process?
The personal data that is processed depends on the type of company you have. & nbsp; Company data can be personal data for an individual company or individual who gains access to Rindab´’s products or services.
The information collected about you is e.g. name, address, postal address, e-mail address, telephone number, identification information, information about your use of Rindab’s services and products and transaction history and for certain services also pictures and location information. If applicable, social security numbers and card details can also be processed.
Furthermore, Rindab may collect technical data about the devices you use to access Rindab’s digital channels, including IP address, browser type and cookie information. The collection described here takes place, for example, by entering your personal information in various forms on our digital channels or its services, that you communicate with Rindab and others via Rindab´’s platforms in social media, leave comments in our contact forms or by phone or register. to events organized by Rindab.
If you participate in competitions and other marketing activities that we organize, competition entries and additional personal information that you choose to provide to us may be processed.
When you contact us via customer service functions in our digital channels, for example in connection with you making a complaint, your contact information and case information will be processed by us.
If you visit or communicate with us via our social media accounts (ie third-party platforms such as Facebook and Instagram), Rindab may receive information regarding your profile and your interactions on the third-party platform from the provider of the same.
Rindab has placed so-called “cookies” in several of our digital channels. These cookies collect information about how you use the digital channel.
Personal data will be processed by us only for as long as is necessary to fulfill the purposes of the processing or to fulfill Rindab’s legal obligations.
For what purposes is personal data processed?
Rindab processes your personal data for various purposes. We mainly process your personal data for the purpose of:
- Fulfill our obligations to you as a customer, such as making purchases, invoicing and providing support
- Enabling general customer care and customer service, such as answering questions and correcting incorrect information
- Provide information and direct marketing, by post, e-mail, SMS / MMS and telephone regarding Rindab´’s and selected partners’ goods and services
- Manage the customer relationship and provide our services
- Provide you with relevant information and customized offers in newsletters and on the website
- Assess what payment methods we can offer you, for example through credit assessments
- Improve our customer offering, for example development of services, products and features
- Prevent fraud and perform risk management; and
- Comply with applicable laws, such as accounting laws.
The information can also form the basis for market and customer analyzes, market research, statistics, business follow-up and business and method development related to the purchase of goods and services.
Legal-basis and legitimate interests for personal-data-processing
Rindab processes your personal data based on a number of legal grounds:
- We process your personal data when necessary to fulfill an agreement with you or respond to your customer service request.
- Part of the processing of personal data we perform is based on a so-called balancing of interests. This applies, for example, to the processing we perform in order to be able to send you offers about our goods and services. Rindab does not process sensitive personal data on the basis of a balance of interests.
- In some cases, Rindab may have a legal obligation to process your personal data. This applies, for example, to the processing of personal data that we perform in order to meet the requirements of the Accounting Act.
Compilation of our personal data processing
|Purpose||Legal basis||Categories of personal data||Storage time|
|To administer, develop and deliver our goods and services and provide support.||Completion of agreement||Name, address, telephone number and e-mail Geographical information Customer number Information about your purchases.||As long as there is a customer relationship or is necessary to achieve the purposes described.|
|To ensure that legal requirements are complied with, such as the Accounting Act.||Legal obligation||Name, address, telephone number and e-mail Geographical information Customer number Information about your purchases Payment information.||As long as we are obliged to store the data in accordance with applicable law.|
|To market Rindab or goods and services by mail, e-mail, telephone and SMS / MMS.||Legitimate interest (customer data) Balance of interests & consent||Name, address, telephone number and e-mail Position Geographical information Workplace||As long as you are a customer of Rindab or until they have been treated for the intended purpose, however, no later than 1 year after the contractual relationship has ended.|
|To manage your account holdings in the web shop, give you the opportunity to receive personalized offers and enable targeted communication via mail, e-mail, telephone or SMS / MMS.||Completion of agreement||Name, address, telephone number and e-mail Geographical information Payment information Customer number Information about how you use our web shop, about which of our offers you have been interested in. Information about your purchases Information about your account holdings.||As long as you have an account in our web shop.|
To whom do we disclose personal information?
Rindab may disclose your information to third parties such as partners and providers of transport, card and communication services. Rindab may also disclose your information to companies that provide address update services to ensure that we have the correct address information for you. Third parties to whom Rindab discloses information or otherwise provides information about a customer may only use the information for the purpose of selling and marketing Rindab and Rindab´’s services and products or for the purpose of delivering services related to Rindab´’s agreement with you. as a customer. Personal data may also be disclosed by Rindab if necessary to comply with applicable legal or regulatory requirements, to safeguard Rindab’s legal interests or to detect, prevent or alert to fraud and other security or technical problems.
Links to other sites
In the event that our website contains links to third party websites, websites, or materials published by third parties, these links are for informational purposes only. As Rindab has no control over the content of these websites or its materials, we are therefore not responsible for its content. Rindab is also not responsible for any damages or losses that may arise from the use of these links.
Right to information
Rindab is responsible for ensuring that your personal data is processed in accordance with applicable law.
You have the right, in accordance with the provisions of applicable personal data legislation, to request access to the personal data processed about you, to have incorrect personal data corrected, that Rindab shall stop processing and delete your personal data, that the processing of your personal data is restricted, to exercise your right to data portability, and to object to the processing of personal data. In that case, please contact Rindab at the address given below. You also have the right to lodge a complaint with the applicable supervisory authority at any time if you believe that your personal data is being processed in violation of applicable personal data legislation. Rindab will also, on its own initiative, correct, de-identify, delete or supplement information that is found to be incorrect, incomplete or misleading. If you do not want to process your personal data for direct marketing, you always have the right to object to such processing by sending an email to [email protected] Once we have received your objection, we will stop processing the personal data for such marketing purposes.
Personal Data Assistant
Processing for which the user is responsible for personal data
In some cases, you as a customer, hereinafter referred to as the User, are also responsible for the processing of personal data in relation to your use of Rindab´’s services. Rindab is the personal data assistant for this information. It is therefore the responsibility of users to ensure that users have a legal basis for the processing of personal data and that other requirements in the Data Protection Regulation (GDPR) are complied with, for example in relation to the User’s customers. Rindab shall establish and maintain the technical and organizational measures required to protect personal data.
What responsibilities and rights does Rindab have?
Rindab shall process personal data for which Rindab is the personal data assistant in accordance with the User’s instructions and the GDPR. If the User’s instructions entail extra costs for Rindab, Rindab is entitled to invoice the User for such costs. Rindab has the right, with regard to personal data for which Rindab is a personal data assistant, to engage sub-assistants for the processing of personal data by written agreement. Such an agreement shall at least impose on the deputy assistant the same obligations regarding the processing of personal data as are imposed on Rindab. Rindab shall, upon request, inform the User of which sub-assistants Rindab has engaged.
132 38 Saltsjö-Boo
Please mark the envelope with “Data Protection Officer”
📧 [email protected]